Privacy Policy

Fertifarma, S.A. de C.V. with address at Av. Miguel Angel de Quevedo # 638, Col. Villa Coyoacan, Coyoacan, Mexico City, CP 04000, is responsible for the use and protection of your personal information, and in this regard the following information is provided:

What do we use your personal data for?

The personal data that we collect from you will be used for the following purposes, which are necessary for the service requested:

  • Provide exclusive information to health professionals specialized in infertility treatments
  • To collect and bill your purchases.
  • Deliver products that you acquire outside of our facilities, when you request it.

Which personal data will be used for these purposes?

  • If you are a health professional specialized in infertility treatments, we will ask from you: Full name, professional ID number, office address, telephone number and email.
  • To invoice your purchases we will request: Full name or business name, RFC, legal address and email.
  • To deliver your order outside our facilities we will ask for: Receiving person name, delivery address and contact’s telephone number.
  • If your payment is by debit or credit card we require: Cardholder's name, card number, expiration date and security code.

Who do we share your personal information with and for what purpose?

Recipient of personal data Purpose
* Government authorities related to tax activity
* Billing
* Banking institutions
* Debit or credit card charges

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know which personal data we have about you, what we use it for and the terms of use (Access). Likewise, it is your right to request the correction of your personal information in case it is not current, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it is considered not being used in accordance with the principles, duties and obligations set forth in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the corresponding application at our facilities located at Av. Miguel Angel de Quevedo # 638, Col. Villa Coyoacan, Coyoacan, Mexico City, CP 04000, or, through the portal in the privacy notice tab, ARCO request form.

To know what the procedure and requirements for the exercise of ARCO rights are, you can call the following telephone number (0155) 5484-8407; access our website   in the privacy notice section, or contact our Privacy Department, which will process applications for the exercise of these rights, and address any questions you may have regarding the processing of your information.  Contact details for the Privacy Department are the following: Av. Miguel Angel de Quevedo # 638, Col. Villa Coyoacan, Coyoacan, Mexico City, CP 04000, Tel .: (0155) 5484-8407, .

How can you withdraw your consent for the use of your personal data?

You can withdraw the consent that, in this case, you have granted us for the processing of your personal data. However, it is important that you understand that not in all cases we will be able to tend to your request or terminate its use immediately, since there is a chance, due to legal requirements, that we have to continue processing your personal data.
Asimismo, usted deberá considerar que para ciertos fines, la revocación de su consentimiento implicará que no le podamos seguir prestando el servicio que nos solicitó, o la conclusión de su relación con nosotros.
Para revocar su consentimiento deberá presentar su solicitud en Av. Miguel Ángel de Quevedo # 638, Col. Villa Coyoacán, Coyoacán, Ciudad de México, CP 04000, Tel.: (0155) 5484-8407,

Therefore, you must understand that, the withdrawing of the consent might imply that we wont be able to continue to provide the service you requested, or can end your relationship with us.
To withdraw your consent, you must submit your application at Av. Miguel Angel de Quevedo # 638, Col. Villa Coyoacan, Coyoacn, Mexico City, CP 04000, Tel .: (0155) 5484-8407,

To find out the procedure and requirements for the consent withdrawal, you may call the following telephone number (0155) 5484-8407; access our website in the privacy notice section, or contact our Privacy Department.

How can you limit the use or disclosure of your personal information?

In order for you to limit the use and disclosure of your personal information, we offer the following:

  • Register at the Public Registry for Avoidance of Publicity, which is in charge of the Federal Consumer Procurator's Office, in order to not have your personal data used, or to receive advertising or promotions from companies of goods or services. For more information about this registration, you can check the PROFECO's Internet portal, or contact it directly.
  • Register in the exclusion list for customer data, so that your personal data is not processed for marketing, advertising or commercial research purposes on our part. For more information call the to (0155) 5484-8407, send an email to the following address or consult our website

How can you find out about changes to this privacy policy?

The current privacy policy may be subject to alterations, changes or updates derived from new legal requirements; by our own needs for the products or services we offer; by our privacy practices; by changes in our business model, or other reasons.

We commit to keep you informed about the changes that may occur to this privacy policy, through privacy policy section .

Date last updated December 15, 2016